Shipping & Delivery Policy
Find information about SolarEasy shipping and delivery across Australia, including order processing, dispatch times, delivery costs, estimated delivery times, order tracking and delivery requirements.
Shipping Overview
At SolarEasy, we always try to keep shipping costs as low as possible without compromising on the quality of our products. We deliver throughout Australia mainly via Australia Post and various courier companies, including Toll and Couriers Please, to provide the best available service and pricing.
All orders are processed through our West Sydney warehouse at Minchinbury. Deliveries are made from 9:00 am to 5:00 pm, Monday to Friday.
We aim to provide products that are of acceptable quality, fit for purpose and match their description.
Order Processing & Dispatch
All orders with available stock will be dispatched within 1 business day.
Orders placed before 1:00 PM Sydney local time will be dispatched on the same day.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Delivery Costs
Most small items are delivered free of charge. For some larger items, delivery costs are calculated using the online calculators of Australia Post and courier companies.
Delivery costs may depend on factors including:
- Size and weight of the item
- Shipping distance
The final delivery cost of your order will be calculated automatically during checkout before you complete your online purchase.
Estimated Delivery Times
Estimated delivery times vary depending on the destination and shipping service selected. Please refer to the table below for Regular and Express delivery estimates across Australia.
| State | Destination | Regular | Express |
|---|---|---|---|
| ACT | Canberra | 3–6 days | 1–2 days |
| NSW | Sydney CBD | 2–3 days | 1–2 days |
| Sydney Metro | 2–3 days | 1–2 days | |
| NSW Outer Metro | 3–5 days | 1–2 days | |
| NSW/VIC Border | 5–7 days | 1–2 days | |
| VIC | Melbourne CBD | 3–6 days | 1–2 days |
| Melbourne Metro | 3–6 days | 1–2 days | |
| VIC Rural | 7 days plus | 1–2 days | |
| QLD | Brisbane CBD | 3–6 days | 1–2 days |
| Brisbane Metro | 3–6 days | 1–2 days | |
| QLD Gold Coast | 3–6 days | 1–2 days | |
| QLD Outer Metro | 7 days plus | 1–2 days | |
| QLD Rural | 7 days plus | 2–3 days | |
| SA | Adelaide CBD | 3–6 days | 1–2 days |
| Adelaide Metro | 3–6 days | 1–2 days | |
| SA Rural | 7 days plus | 3–4 days | |
| WA | Perth CBD | 3–6 days | 1–2 days |
| Perth Metro | 7 days plus | 1–2 days | |
| WA Rural | 7 days plus | 3–4 days | |
| TAS | TAS CBD | 3–6 days | 1–2 days |
| TAS - Hobart | 3–6 days | 1–2 days | |
| TAS - Launceston | 3–6 days | 1–2 days | |
| TAS - Other | 7 days plus | 2–3 days | |
| NT | Darwin CBD | 5 days plus | 2–3 days |
| NT - Rural | 7 days plus | 3–4 days |
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has been shipped. The email will contain your tracking number or tracking numbers.
Your tracking number will become active within 24 hours. Buyers can track their delivery online using the unique tracking number provided.
Delivery Requirements & Terms
Please note that couriers do not deliver to Post Office Boxes. A residential or business address must be provided for delivery.
Deliveries are made during business hours.
TNT deliveries require someone to sign for your delivery and may charge a re-delivery fee if no one is available to accept the parcel.
You may leave instructions for a safe drop-off location during the checkout process. However, we cannot take responsibility for items left by TNT if no one is home. Items left in accordance with safe drop instructions are at your own risk.
Alternatively, you may consider having your order delivered to your workplace if this is more convenient.
Damaged or Lost Shipments
SolarEasy is not liable for products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim.
Please keep all packaging materials and damaged goods before filing a claim.
International Shipping
SolarEasy products are not available for standard international shipping.
If you are based outside Australia and would like to have one of our products shipped to you, please contact us via email at solareasy6@gmail.com so we can provide a custom shipping arrangement.
Changes to This Shipping & Delivery Policy
We may change this Shipping & Delivery Policy from time to time by updating this page. Please check this page regularly to ensure that you are aware of any changes.
Business Information
SolarEasy
Operated by Dingdang Group Pty Ltd
ABN: 68 600 939 071