SolarEasy Warranty Policy

At SolarEasy, we stand behind the quality of the products we sell. Our product warranties are provided in addition to your rights and remedies under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The SolarEasy warranty described below is provided in addition to, and does not limit or exclude, any rights or remedies you may have under the Australian Consumer Law.

SolarEasy Product Warranty

Most physical products purchased directly from SolarEasy include a 12-month SolarEasy warranty from the date of purchase.

Selected premium products are supplied with an extended product warranty of 2, 3 or 5 years, depending on the product.

The applicable warranty period is stated on the individual product listing at the time of purchase. Where a product listing specifies a longer warranty period, that warranty period will apply to that product.

For example, selected Rainman Solar Lighting products are backed by a 5-year product warranty, reflecting our commitment to long-term product quality and reliability.

Your rights under the Australian Consumer Law may continue beyond the stated SolarEasy warranty period where applicable.

What the SolarEasy Warranty Covers

During the applicable warranty period, the SolarEasy warranty covers defects in materials or workmanship arising under normal use of the product in accordance with the product instructions and intended application.

Depending on the nature of the fault and the product involved, SolarEasy may assess the product and provide an appropriate remedy, which may include:

• repair of the product;
• replacement of a defective component;
• supply of replacement parts;
• replacement of the product; or
• another appropriate remedy.

Any rights or remedies available under the Australian Consumer Law continue to apply independently of this voluntary warranty.

What the SolarEasy Warranty Does Not Cover

To the extent permitted by law, the SolarEasy voluntary warranty does not cover faults or damage caused by:

• normal wear and tear;
• misuse, abuse, neglect or accidental damage;
• incorrect installation or operation;
• failure to follow the supplied instructions;
• lack of reasonable maintenance;
• unauthorised modification, alteration or repair;
• use of the product outside its intended purpose or operating conditions;
• damage caused by external factors not attributable to a product defect; or
• damage caused by events such as storms, flooding, fire or other external environmental events.

The SolarEasy voluntary warranty may also not apply where a product has been modified, dismantled or repaired by an unauthorised person and that action has caused or contributed to the fault.

These exclusions apply to the SolarEasy voluntary warranty and do not exclude any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Consumables, Accessories and Replacement Parts

Consumable items and separately purchased accessories or replacement parts may have different warranty conditions from the main product.

Examples may include replacement batteries, cables, hoses, belts, blades, grinding discs and other items that are normally subject to wear through use.

If a consumable, accessory or replacement part arrives faulty or defective, please contact SolarEasy as soon as reasonably possible so that we can assess the issue and provide an appropriate remedy where applicable.

Where a battery or other component forms part of a complete product covered by a stated SolarEasy product warranty, the warranty applicable to that product should be referred to for the relevant coverage.

Nothing in this section limits your rights under the Australian Consumer Law.

Warranty Claims and Product Assessment

The appropriate remedy will depend on the nature and seriousness of the fault.

SolarEasy may request reasonable information to help assess a warranty claim, including photographs, video, troubleshooting information or other details relating to the reported fault.

In some cases, the product may need to be returned to SolarEasy for inspection and assessment before the cause of the fault can be confirmed.

Where a product has a major failure under the Australian Consumer Law, the consumer may be entitled to choose between a replacement or refund and may also have other rights under the Australian Consumer Law.

Where the failure is not a major failure, SolarEasy may provide an appropriate remedy in accordance with the Australian Consumer Law, which may include repairing the product within a reasonable time.

Return and Warranty Claim Costs

Responsibility for return or transport costs will depend on the circumstances of the claim and the requirements of the Australian Consumer Law.

Where a product is confirmed to have a fault covered by the Australian Consumer Law, SolarEasy will meet or reimburse reasonable return costs where required by law.

For large, heavy or difficult-to-return products, please contact SolarEasy before arranging transportation so that appropriate return or collection arrangements can be discussed.

How to Make a Warranty Claim

If you believe your product has developed a fault, please contact SolarEasy and provide, where available:

• your order number or other proof of purchase;
• the product name or model;
• a description of the problem;
• photographs or a short video showing the fault, where appropriate; and
• your contact details.

This information helps us assess the issue and provide a resolution as efficiently as possible.

Please refer to our Returns & Refunds Policy for further information about the return process.

Business and Resale Purchases

Different rights may apply where products are purchased for resale, commercial use or other business purposes.

Nothing in this policy excludes any rights or remedies that apply under the Australian Consumer Law.

Policy Updates

SolarEasy may update this Warranty Policy from time to time. Any changes will be published on this page.

Updates to this policy do not reduce any warranty rights or Australian Consumer Law rights applicable to products already purchased.

Contact SolarEasy

For warranty enquiries or assistance with a product, please contact SolarEasy: